Upon reading about you in the Times, I realize that this is, perhaps, the best way to get in touch with you: my low traffic, sociology-based blog. I appreciate your personalized, Internet-based, targeting of dissatisfied Comcast customers and would like to use this venue to complain about the 80% increase in charges your company imposes on customers in the Pioneer Valley. Comcast holds a monopoly here, but not for long. I teach about media and technology too. Be nice to me.